Shipping Policy

1Overview

Target Exports is a Jaipur, Rajasthan-based handicraft export house specialising in terracotta pottery and décor, papier mâché products, and handmade handicraft items. We work directly with artisan clusters across Rajasthan to design, produce, and export handcrafted goods to retail consumers and business buyers worldwide.

This Shipping Policy governs all orders placed through our official website (Target Exports.com) and authorised B2B / export channels. Given the handmade and often fragile nature of terracotta and papier mâché goods, this policy includes specific handling terms for these product categories — please read Section 4 carefully.

By placing an order, you agree to the terms set out in this policy. We reserve the right to amend it at any time; the version in effect on your order date applies.

2Coverage & Eligibility

We export to over 80 countries worldwide. If your country does not appear at checkout, please contact our export team at indiacraft86@gmail.com before placing an order — we may be able to arrange a custom shipment or freight-forwarded consignment.

3Order Processing

All orders are processed from our production and fulfilment centre in Jaipur, Rajasthan. Orders received before 12:00 PM IST (UTC+5:30) on a business day are typically prepared for dispatch the same day.

• Business days: Monday – Saturday, excluding Indian public holidays.
• Made-to-order / custom terracotta & papier mâché pieces: Since many items are hand-thrown, sun-dried, kiln-fired, or hand-painted by our artisans, processing may take 7–20 additional business days depending on the piece and finish selected. The product page or custom order confirmation will indicate expected lead time.
• B2B / export bulk orders: Lead times are confirmed in writing at the time of purchase order (PO) acceptance, and depend on production capacity, quantity, and finishing requirements (glazing, hand-painting, lacquering, etc.).
• An order confirmation email is sent immediately upon payment. A dispatch notification with tracking details is sent once the shipment is handed to the carrier.

4Fragile Goods & Export Packing

Terracotta and papier mâché items are handcrafted and, by nature, more delicate than mass-manufactured goods. We take the following precautions on every shipment:

• Terracotta & ceramic items: Individually wrapped in bubble wrap / foam sheeting, cushioned with corrugated dividers, and packed in double-walled export cartons. Larger pieces (planters, statues, urns) are crated on request for freight shipments.
• Papier mâché items: Wrapped in acid-free tissue and protective foam to prevent surface abrasion, moisture exposure, and denting in transit.
• Mixed handicraft consignments: Packed by material type and weight-balanced within cartons to reduce shifting during transit.
• B2B / container shipments: Palletised and shrink-wrapped as standard; export-grade wooden crating available on request for high-value or oversized terracotta pieces (additional charges apply).

5Domestic Shipping (India)

Large or heavy terracotta pieces (planters, jars, garden décor) may ship via surface freight rather than courier due to weight and fragility — this will be communicated at checkout or order confirmation. Delivery estimates exclude Sundays and public holidays. Remote pincodes may require 1–2 additional days.

6International Shipping

International transit times are estimates and may vary due to customs clearance, carrier delays, or local delivery conditions. Air/courier shipping suits retail and sample orders; sea freight is recommended for bulk terracotta and handicraft export orders to manage cost and reduce breakage risk associated with excessive handling. Shipping charges are calculated at checkout or quoted separately for freight based on destination, weight/volume, and service selected.

7B2B & Wholesale / Export Orders

Target Exports operates dedicated wholesale and export trade programmes for retailers, home décor boutiques, interior design firms, hospitality buyers, garden-décor distributors, and general export houses sourcing terracotta, papier mâché, and handicraft products. B2B orders are governed by the terms in the signed Wholesale Agreement or Purchase Order Acceptance. In the absence of a signed agreement, this Shipping Policy applies in full.

• Minimum Order Quantity (MOQ): Varies by product category and size (e.g. small terracotta décor vs. large garden planters); please request our export catalogue and price list.
• Incoterms: Default terms are EXW Jaipur unless otherwise agreed in writing. FOB (Nhava Sheva / Mundra), CIF, and DDP terms are available on request for container-load export orders.
• Freight forwarder: Buyers may nominate their own freight forwarder / CHA (Customs House Agent). Coordination details must be provided at least 72 hours before the confirmed dispatch date for container bookings.
• Packing & documentation: We provide commercial invoice, packing list, Certificate of Origin (CoO), and GST/IGST invoice. For terracotta shipments, a packing list with fragile-item counts per carton is included as standard.
• Insurance: Marine cargo insurance is the buyer's responsibility under EXW/FOB terms. Given the fragile nature of terracotta and ceramic items, we strongly recommend buyers insure shipments; we can arrange coverage at cost upon request.
• Sampling: Pre-shipment samples are available for new export buyers to confirm quality, finish, and packaging standards before committing to a bulk order.

8Customs, Duties & HS Classification

Target Exports ships goods internationally in full compliance with Indian export regulations (including DGFT guidelines) and the customs requirements of the destination country.

• Export documentation: All parcels and freight shipments are accompanied by accurate commercial invoices declaring the true value of goods. We do not under-declare values or mark shipments as "gifts" to circumvent duties.
• Import duties & taxes: For retail (DDP not selected) and EXW/FOB B2B shipments, all import duties, VAT, GST, and customs clearance fees in the destination country are the buyer's sole responsibility.
• HS codes (indicative): We apply correct Harmonised System (HS) codes based on product material and category:
  • Terracotta & ceramic products — HS Chapter 69 (e.g. 6913 for ornamental ceramic articles, 6914 for other ceramic articles)
  • Papier mâché products — HS Chapter 48 (typically 4823.70 / 4823.90, articles of paper pulp / moulded paper products)
  • General handicrafts (wood, cane, metal, textile-trim decor, etc.) — classified individually under the relevant material-specific chapter (e.g. Chapter 44 for wood articles, Chapter 46 for cane/plaited articles, Chapter 83 for metal handicrafts)
  Exact HS codes are confirmed on the commercial invoice for each shipment and may vary slightly by product finish and composition.
• Refused/held shipments: If a shipment is held at customs due to the buyer's failure to pay duties or provide required documentation, redelivery, demurrage, or return shipping costs will be charged to the buyer.

We recommend consulting your local customs authority or a licensed customs broker before placing large international or container-load orders.

9Tracking & Delivery

• A tracking number is emailed upon dispatch for courier/air shipments. You can track your order via the carrier's website or through your account at Target Exports.com/pages/orders.php.
• Delivery is made to the address provided at checkout. Target Exports is not responsible for failed deliveries due to incomplete or incorrect address information.
• For B2B and container/freight shipments, a pre-alert with AWB / Bill of Lading (BL) details is sent to the nominated contact within 24 hours of dispatch.
• If a delivery attempt is unsuccessful and the parcel is returned to us, redelivery charges apply; for fragile terracotta shipments, an additional re-inspection charge may apply before redispatch.

10Lost, Damaged & Delayed Shipments

We pack every order with care appropriate to the material — see Section 4. That said, breakage or transit damage can still occur, particularly with terracotta and ceramic goods. Please follow the procedure below:

1. Inspect upon delivery. Note any external damage to packaging before signing the delivery receipt. For B2B freight, note exceptions on the POD (Proof of Delivery) — this is especially important for terracotta consignments.
2. Report within 48 hours. Contact us at indiacraft86@gmail.com or call +91 8104000022 with photos/video of the damaged goods, the internal packing, and the outer carton, plus your order number.
3. Do not dispose. Retain damaged goods and all packaging materials until we confirm our resolution process — this may be required for a carrier insurance claim.
4. Claims reported after 7 days of delivery may not be accepted, given the perishable evidentiary nature of packaging materials.

For parcels confirmed lost in transit (typically after 21 days for international courier, or per carrier terms for sea freight), we will arrange a replacement (subject to stock/production) or full refund at no additional cost to the buyer. For B2B orders with cargo insurance, claims are coordinated jointly with the insurer.

11Returns & Refusals

Our full returns policy is detailed in the Returns & Refund Policy. Key shipping implications:

• Approved return shipments must use the label/instructions provided by Target Exports, with fragile-item packing guidance for terracotta and papier mâché pieces. Returns sent without prior authorisation or inadequate packing (leading to further damage) will not be accepted.
• Domestic return shipping is prepaid by Target Exports for defective, damaged-in-transit, or incorrect items. For change-of-mind returns, the customer bears the cost and the fragility risk of return transit.
• International return shipping costs are the customer's responsibility unless the item is defective or we shipped the wrong product.
• B2B / export orders are non-returnable except where goods are materially non-conforming to the agreed specification or sample, as governed by the Wholesale Agreement.

12Contact

For all shipping, export, and logistics-related queries: